Consumer satisfaction

Your position in the market depends on the level of satisfaction your customers have over your products and services. Customer’s satisfaction also depends on different touch points such as customer interacts with your products, services, and everyone in a business.

Walaco Africa helps businesses that seek to understand the level of customer satisfaction. We collect and analyze data to find out whether the products and services can meet, exceed, or rate lower than what customers expect.

Why you need customer satisfaction research

  • When you want to confirm what your customers like, dislike, or  improve your products or services
  • When you want to make some improvements to your products but you do not know what to improve
  • When you want to measure what makes your customers have high loyalty for your products
  • When you want to create and reinforce a positive experience among your customers

Start on your partnership journey today  with Us

We work with our clients to collect detailed data that captures consumer experiences with brands. We also develop and map out data to indicate the level of customer behaviour and overall attitude towards the brands.

We apply our models to collect data through surveys or interviews and analyse to present a complete picture of your consumer experience. We help our clients collect data through;

  • Post-purchase period
  • Periodic Satisfaction Surveys
  • Continuous satisfaction tracking

Not Just Average Research Company, We Use market Research to empower your decisions