How to increase customer satisfaction with Walaco Africa

Customers can return any product if they’re not happy with it, even if it’s already been consumed. Customer satisfaction is a reflection of how a customer feels about interacting with your brand.

Ongoing satisfaction leads to loyalty. Once customers have placed trust your company, they will continue to do business with you. No-one can deny the importance of focusing on customer satisfaction

  • Satisfied customers are better for your sanity. Keeping your customers happy and loyal means more business, longer relationships and honestly.
  • They will continue to buy from you. It’s actually cheaper to keep them happy than trying to acquire a new customer.
  • Relational satisfaction. even if you don’t interact with your customers, they still have an opinion about your company. Measuring your customer satisfaction and continuing to seek feedback tells you where improvement is needed.
  • It reduces negative word of mouth. To eliminate bad word of mouth you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service.
  • It’s a point of differentiation. Businesses which succeed make sure that customer satisfaction a key element of their business strategy. Companies who offer amazing customer experiences create environments where satisfaction is high and customer advocates are plenty.

Customer satisfaction is your business, regardless of your product. You must make it a priority. Customer plays an important role within your business.

It is also a key point of differentiation that helps you to attract new customers in competitive business environments.

How to treat/satisfy customers

Are your employees well trained and knowledgeable?  Do you make it easy for your customers to do business with you? You can never be too good at customer service – and indeed there’s always room for improvement.

  • Train your staff in delivering spectacular customer service. It’s a skill. Don’t assume your employees have it already.
  • Have open lines of communication. Email, phone number, social media profiles, online chat, instant messaging, and more. Provide the channels they want.
  • Respond to communication, both positive and negative. Listen and also ask for feedback. That’s the satisfaction loop to create.
  • Show appreciation for your customers. Remember your business wouldn’t exist if you didn’t have customers. Make a point of thanking your customers for doing business with you.
  • Treat customers with respect at all times. Common courtesies should never be overlooked no matter how busy your staff are. It is important to respect individuals whatever their background or lifestyle.

After reading this article, am sure you have some insights on how to satisfy customers. If you need have any inquiries about customer satisfaction, please talk to us on 0726 399228. You can also visit our website for further details on what we do.

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